Terms and Conditions
​Introduction & Acceptance
By accessing this website and/or placing an order, you agree to be bound by these Terms & Conditions (“Terms”). These apply to all contracts between you (“Customer”) and [Your Jewellers Name] (“we”, “us”, “our”). If you do not agree, please do not use our services.
Eligibility
You must be at least 18 years old and legally capable of entering into contracts. By placing an order, you confirm you meet these conditions.
Ordering & Formation of Contract
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Orders are placed through our website or authorized sales channels.
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A legally binding contract forms only when we send you a written acknowledgment or dispatch confirmation.
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We reserve the right to refuse or cancel any order at our discretion (e.g. stock issues, pricing errors).
Product Description & Variance
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We strive for accurate product representations, but photos may vary slightly in color, size, or finish.
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Natural materials (e.g., pearls, gemstones) may present minor variations—these are not defects.
Pricing & Payment
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Prices displayed include applicable taxes and duties unless stated otherwise.
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We use secure payment gateways; we do not store your payment info.
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For custom or made-to-order items, a non-refundable deposit may be required prior to design work.
Shipping & Delivery
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Orders are shipped via reputable carriers.
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Delivery timelines vary depending on stock availability or custom production.
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You must inspect packages on arrival and report any damage or missing items within 48 hours.
Returns, Refunds & Exchanges
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Standard (non-custom) items may be returned or exchanged within 14–30 days in original condition, unless otherwise specified.
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Custom or bespoke items—engraved, sized, or made-to-order—are non-refundable.
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Refunds (minus shipping, if applicable) are issued via the original payment method once the item is received and inspected.
Care & Limitation of Liability
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Jewelry care is your responsibility: avoid exposure to water, chemicals, or harsh conditions.
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Normal wear and tear is not a defect; we’re not liable for damage resulting from misuse.
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Our liability for any defective item is limited to the purchase price.
Account & Privacy
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You are responsible for keeping your account and password secure.
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You must provide accurate and up-to-date information and notify us immediately of any changes.
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Your personal data is handled according to our Privacy Policy.
Intellectual Property
All content on this site—including images, text, designs, trademarks, and logos—is protected. You may use it for personal purposes only and must not reproduce without permission.
Changes to Terms
We may update these Terms at any time. Continuing to use our services constitutes acceptance of any updates. It is your responsibility to review them periodically.
Governing Law & Dispute Resolution
These Terms, and any disputes arising, are governed by the laws of [Your Region/Country]. Any legal action must be filed in the courts of [Your Jurisdiction].